Privacy Policy

We want visitors to our website to be able to take part fully in the activities and offers we provide. We also want to make sure that when we collect information from you, we do so in a way that does not infringe your right to privacy. This Privacy Policy provides useful information about the way we collect and use personal information. By visiting www.graffeg.com you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Graffeg Limited of 15 Neptune court, Vanguard Way, Cardiff CF24 5PJ. Wales, UK, as applicable (each referred to in this policy as ‘we”).

We may collect and process the following data about you:

Information you provide

You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise and we will only use that information as we specifically state when you provide that information or as set out in this policy.  Some examples of the information that we collect and how we use it are:

Customer Account: In order to place an order for Graffeg products online, we require you to register your email address and create a password-protected account. In placing an order through this account, the details you supply to us include your email address, telephone number and a postal address, either your personal address or otherwise, so that the order can be distributed.

If your order is made by telephone or other correspondence, then these details are inputted into our system by our team and retained as above.

We do not hold any payment information for online payments you complete as these are processed through secure third party systems. If payment information is communicated to us by you, for instance via telephone, then these details are promptly destroyed or deleted following the transaction.

Newsletter: We send out weekly newsletters via MailChimp, which provide our subscribers with all the latest information on our forthcoming books, products, authors, events, offers and other news. If you would like to subscribe to our mailing list, we will require your name and email address in order for this to be sent out to you. Your first name, last name and email address are the only items of personal data we collect in order for you to be added to this mailing list.

Prize Promotions: We occasionally run competitions and prize draws and, in addition to your answer or entry, we may require you to send us certain information such as your name and email address, and may request a postal address in order to send out the prizes themselves. We will only use this information to administer the promotion and for any other purpose to which you consented when you entered.

Email and other contact details: You may wish to contact us by sending us letters or emails or by filling in the contact form available on our website. We will only use this information to respond to your query or suggestion.

Information we collect about you

With regard to each of your visits to our site we may automatically collect data on the following information:

Products you viewed or searched for; length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

We may use this information:

To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

To improve our site to ensure that content is presented in the most effective manner for you and for your computer;

To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Information we receive from other sources

 We may also receive information about you from other businesses with whom we have relationships to which you may have given your details with permission for them to send to us, such as our sales teams, distributors and wholesalers.

DISCLOSURE OF YOUR INFORMATION

We may on occasion share your information with selected third parties including business partners and suppliers for the performance of any contract we enter into with them if necessary.

Analytics and search engine providers that assist us in the improvement and optimisation of our site.

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

If we or substantially all of our assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements or to protect our rights, property, or safety or that of our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

WHERE WE STORE YOUR PERSONAL DATA

The data we collect from you is held on a secure server that is private to the business and not accessible to outside parties. We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

THIRD PARTY SITES

Our site may contain links to and from the websites of our authors, distributors, wholesalers, sales teams and others. If you follow a link to any of these websites, please note that these sites will maintain their own privacy policies and we do not accept any responsibility or liability for these policies.

COOKIE POLICY FOR GRAFFEG PUBLISHING

This is the Cookie Policy for Graffeg Publishing , accessible from https://www.graffeg.com/

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

Site preferences cookies
In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.</li>

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.

The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.
For more information on Google AdSense see the official Google AdSense privacy FAQ.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including;Facebook and Instagram will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

CHANGES TO OUR PRIVACY POLICY

This page will be updated with any future changes to our privacy policy and, where appropriate, you will be notified by e-mail. Please check back regularly to stay up to date with our policy.

CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to:

Graffeg Limited
15 Neptune Court
Vanguard Way
Cardiff
CF24 5PJ
Wales UK

Telephone: 02922 404971

Email: croseo@graffeg.com