Delivery Information

If your order includes pre-order items, your full order will be sent out when all items are in stock.

UK Deliveries: 

Our standard UK deliveries are sent by Royal Mail letter or parcel post. If the order is larger than letter or parcel we will send by courier. We offer UK Standard delivery (2nd class) on all postal deliveries. The delivery of your purchase is estimated by Royal Mail and they aim to deliver in 2 to 3 working days. If you have not received your order after 15 working days* please contact us and we will help with your order as quickly as we can. Contact us on: orders@graffeg.com or you can call us in the office on +44 (0)1554 824 000 on weekdays 9.00 to 17.30 hours.
UK deliveries and prices:
The cost of your delivery is calculated as follows:  http://www.postoffice.co.uk/second-class-letters
  • Item type (letter, parcel).
  • The order size (length, height and width).
  • The weight of the delivery (measured in kg).

International deliveries and prices:

We offer standard international delivery rates. Delivery times for International destinations are estimated guidelines from the Royal Mail. Our delivery prices depend on where in the world the delivery is going, we use Royal Mail for most deliveries. The delivery zones are in 4 areas: UK, Europe, World Zone 1 and World Zone 2. Please click the link below to see how the price of your delivery is calculated http://www.royalmail.com/personal/international-delivery/international-standard
Working days are considered as working business days (Monday – Friday), this does not include weekends or any public holidays.
  • Delivery to Europe 3 to 5 working days
  • Delivery to rest of the world 5 to 7 working days
Delivery not received within 20 days:
If you have not received your order after 20 working days for deliveries within Europe, or 25 working days for the rest of the world, please get in contact with us and we will help get your order to you as quick as possible. Contact us on: orders@graffeg.com
* Working days are considered as working business days (Monday – Friday), this does not include weekends or any public holidays.
 
If you have any queries, or if shipping is not showing as available for your order, contact us at croeso@graffeg.com